FAQ’s

Patient Information

• After hours medical care

  For after hours medical care, please call National Home Doctor  13SICK (13 74 25).

• Appointments

  An appointment for a standard consultation will be made with your preferred doctor or the next available doctor, depending on your preference.

  Extended consultations are available on request. If you anticipate that your consultation will be long, please advise the receptionist when making the appointment.

  SMS message reminders for appointment times are sent at 5pm on the day prior to the appointment.

  Our appointments are classified and invoiced as follows:

  • Minor Service (Level A)
    A brief service for an obvious problem characterised by the straightforward nature of the task that requires a short patient history and, if required, limited examination and management.
  • Specific Service (Level B)
    A service which requires of the General Practitioner a selective history and examination of the patient, to assess and manage the problem.
  • Extended Service (Level C)
    A service distinguished by more complex tasks required of the general practitioner when confronted with several alternative diagnoses which require a detailed history, multiple system examination, possible investigations and management.
  • Comprehensive Service (Level D)
    A service that requires of the general practitioner a complex intellectual process, involving exhaustive history, multiple system examination and the possible arrangement and evaluation of complex investigations in consideration of multiple alternative diagnoses.
• Cancellation

  There may be a cancellation fee if we do not receive notice of your cancellation.

  We need 24 hours notice if you wish to cancel an appointment prior to midday or minimum of two hours notice for afternoon appointments.

  If we receive late notice of your cancellation the fee may also apply. This enables us to reschedule the day for other patients.

  A fee may also apply if you miss your appointment without any cancellation notice.

• Complaints

  This practice acknowledges that patient complaints are an important source of customer feedback.

  Under the Health Services Act 1987 people with complaints should try to resolve them directly with the health service provider.

  If a satisfactory outcome is not achieved then complaint can be directed to the Health Services Commissioner for action by calling 03 8601 5200.

• Emergencies

  If you have an emergency please telephone 000 or go to your nearest Emergency Department.

• Fees

  Mill Park Family Practice is a bulk billing practice so all Medicare card holders will be bulk billed.

  If you do not hold a Medicare card a standard consultation fee of $70.00 and long consultation fee of $100.00 will be charged for private patients.

  Medicare Easy Claim available.

  Overseas students may be eligible for direct billing to their insurance company.

  Occupational Health services may incur a private fee.

  Our policy is that payments are to be made on the day of consultation. Accepted payment methods include credit card, EFTPOS and cash.

• Interpreter Service

  We can also arrange for an interpreter service for other non-English speaking patients.

  This service is free of charge.

  An appointment is necessary to arrange interpreters so please advise our staff if your require this service.

• International students health services

  Overseas students bulk billed at Mill Park Family PracticeWe provide direct or bulk billing so there is no out of pocket cost for holders of overseas students health cover (OSHC) of Medibank, AHM, and NIB.

• Medical Certificates

  Medical certificates are available and can be requested at the time of consultation with your doctor. If you require a special consideration certificate, please bring the necessary paperwork to your consultation.

• Privacy and confidentiality

  We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained.

  A copy of our privacy policy is available at reception.

  Further information is available from the Office of the Australian Information Commissioner on 1300 363 992

• Reminders and practice information

  Our practice is committed to preventative care and we may issue you with reminder notices or practice information from time to time.

  Please advise the staff if you do not wish to participate in this program.

• Pathology/Radiology results

  To ensure our staff maintain strict patient confidentiality and comply with the National Privacy Act, it is the policy of this medical centre, no pathology or radiology results will be given over the telephone by our reception or nursing staff.

  Pathology and radiology test results can only be provided to the patient by the patient’s attending Medical Practitioner. Patients are required to book a follow up appointment to receive and discuss results with their Doctor.